FAQs
Frequently asked questions.
Last updated: July 15, 2025.
Booking Your Ride
How do I book a cab?
Simply select your pick-up and drop-off details, choose your date/time, and confirm the booking. You'll receive instant confirmation on your screen and via email/SMS.
Can I book for someone else?
Yes. Just enter the traveler's name and contact details during booking. Both you and the traveler will get trip updates.
Can I book more than one car?
Yes. Each booking is for one vehicle. To book more, simply make another booking or use the 'Re-book' option.
Can I add extra stops?
Yes, during booking you can add stops, or modify your booking later from the Trip Details page.
Trip Modifications & Cancellations
Can I change my trip time or location?
Yes, you can change your pick-up/drop time or location via the Trip Details page before your ride starts.
What is your cancellation policy?
We don't charge a cancellation fee, but please cancel at least 3 hours before to help us reassign the vehicle.
At the Airport
Where will the driver meet me?
Our driver will meet you at the designated private car lane at the airport (exact details will be confirmed in your booking).
How much buffer time should I keep after my flight lands?
For domestic flights, book your cab 30 minutes after landing. For international flights, keep a 45-minute buffer.
What if my flight is delayed?
We include 15 minutes of free waiting. If the delay is longer and doesn't affect our next booking, the driver may wait longer (₹50 for every extra 5 minutes after the free window).
Vehicle Details & Capacity
What car will I get?
We use BYD eMax7 electric MPVs — spacious, quiet, and eco-friendly.
How many passengers and bags can fit?
Up to 4 adult passengers plus the driver, and 4-5 large suitcases.
Can I travel with pets?
Yes, pets are welcome! Please inform us during booking. Charges: ₹500 for cats, ₹750 for dogs, for deep cleaning. Pets must be in carriers or restrained.
Payments & Charges
What payment methods do you accept?
UPI, debit/credit cards (including international cards).
Are there any extra charges?
Toll and parking fees are not included in the booking price and will be charged as applicable.
How long do refunds take?
Refunds are processed instantly from our side. Your bank may take 1-5 working days to reflect the amount.
City & Outstation Rides
Do you offer city rentals?
Yes. Minimum rental: 2 hours. Unlimited km within city limits (excludes airport trips).
Do you offer outstation trips?
Yes, anywhere within a 400 km radius. One-way and round-trip options available.
Can I extend my booking?
Yes, subject to availability. Contact us early to improve your chances.
